Commodity documentation

Let’s hit the ground running by setting up an account with Cyfuture.

Account FAQs

Facing problems with logging into your Cyfuture account?
Go through some of the frequently asked questions and get solutions to problems related to username and password.

Log in to the Cyfuture account is achieved through the following three ways
  • Making a Cyfuture account using an email and password through device verification.

  • Logging in through Google sign in (Single Sign On)

  • Logging in through Facebook sign in (Single Sign On)

Solutions to some Frequent Problems

  • What to do if I forget my username?

    Your username will always be your email address.

  • What to do if I forget my password?

    Password can be very easily reset by requesting a password reset email from the login page by clicking on “FORGOT PASSWORD?”. Apart from this we have a separate page under the name of “Password reset page”.

  • How to update my email address?

    If you want to update your email address go to Profile from there Sign-in-method section, click “Update” then select from the given options: Change email, use Google and use Facebook. Then when you will click Change email then a confirmation email will be sent to your current registered email address. Once you will click that link then only the procedure will move ahead.

  • Where to check when you are not receiving the email?

    Once an email for password has been sent it is received immediately to the end user. But if you have not received after a few minutes then follow these steps -

    1. First check whether you are checking the right email address twice.

    2. Check out for the “Password Reset” email in your spam folder and then make sure you add and to your whitelist.

    3. Then at last if your email client needs it then check for new email earnestly.

  • Where to check when you are not receiving the email for verification code?

    Once you click for the verification code, the email is sent immediately. Still if you haven’t received the email then check for email in your spam folder. For receiving emails in the future make sure you add to whitelist.

  • What action I should take if I receive emails for sign in attempts that weren’t me?

    If you have already received the verification code email from Cyfuture then definitely someone is trying to sign in fraudulently. The very first thing you have to do is to reset your Cyfuture account password to avoid any fraud.

  • What should I do if I can’t access my Facebook account?

    First try to restore access by the following Facebook’s account recovery process.