MOGAS had a Zimbra email server that it had long planned to switch due to exceptionally high downtimes, delivery delays and bounce backs. The exchange server apparently had no or poor spam protection and spams often landed into inboxes. MOGAS had concerns surrounding data security and whether its mails are properly encrypted, and remained skeptical whether the disaster recovery service would ever run successfully, if in case the main system went down.
MOGAS’s experience with its existing hosting partner was mixed and it felt that the service was overpriced for the features and security, which was more or less missing.
MOGAS has offices in several locations and a huge number of emails are sent back and forth into the system. At any moment, at least one office is operational and there existed virtually no dormant phase, during which Cyfuture could have initiated migration of email services.
A flip side to the argument could be that with MOGAS’s mammoth data heap, a little bounce back of emails was not extraordinary but the same had never happened with any of Cyfuture’s clients, many of whom had data heaps just as broad as MOGAS’s.
Cyfuture quickly mobilized its resources and began unravelling ambiguities surrounding MOGAS’s email servers, through a series of meetings. Since cost was as much a concern to the client as email exchange servers, Cyfuture decided to host its email servers on clouds instead.
A cost-optimized solution was then delivered as an exchange server hosted entirely on cloud premises, with Outlook365. The system was further added atop a firewall and internet security with sufficient spam protection..
Exchange servers were carefully mapped and tested multiple times to ensure that if ever bounce back occurred, it should be on account of wrong addresses and not due to exchange failures
We further recommended that a spam filter be added to ensure that only work-related emails get through the exchange and irrelevant and promotional emails are filtered off and dumped right at the exchange itself.