Remote Hands Support Go4hosting’s remote hands helps clients resolve a plethora of emergency and technical issues when your IT workforce isn’t available or located nearby

A growing number of organizations are leveraging a hybrid of cloud, colocation and other off-premises services for their IT capabilities to mitigate costs. By outsourcing your support to Go4hosting, you can significantly cut down on costs and tap into a better expertise, minimizing time to resolution (TTR), augmenting network uptime.

Here’s how you offload your IT on us so you can focus on your core business

Key Deliverables

To ensure that you are fully covered, we offer the following services in a pre-packaged bundle of remote hands.

Desktop/call support

Reach out to our support executives any time that you want, either over an email, call or through online ticketing portal.

Online Diagnosis

To ensure your networks run seamlessly, our experts regularly diagnose your apps, after permission for the same has been received from your end.

Recovery Points

We diligently create restore points to enable quick recovery of your apps should your network run into error.

Methodology

Hire
1
Our relationship begins with you reaching out to our sales representatives and hiring us in turn to take care of your enterprise’s resource.
Connect
2
Your IT administrators reaches out to us when things don’t seem to be running normally, or there’s too much downtime on the network.
Provide Access
3
Our support technician will ask you to describe your problem and, if needed, request remote access to your system.
Attest
4
The technician shall stay connected until your issues has been resolved and you have attested that functions are back to normal.
Close ticket
5
If you’ve raised tickets, you’d be requested to close it online and submit feedback on our support.