• Cloud
  • Remote Hands Support

Remote Hands Support Go4hosting’s remote hands helps clients resolve a plethora of emergency and technical issues when your IT workforce isn’t available or located nearby

A growing number of organizations are leveraging a hybrid of cloud, colocation and other off-premises services for their IT capabilities to mitigate costs. By outsourcing your support to Go4hosting, you can significantly cut down on costs and tap into a better expertise, minimizing time to resolution (TTR), augmenting network uptime.

Here’s how you offload your IT on us so you can focus on your core business

Key Deliverables

To ensure that you are fully covered, we offer the following services in a pre-packaged bundle of remote hands.

Methodology

  • Hire

    Hire

    1

    Our relationship begins with you reaching out to our sales representatives and hiring us in turn to take care of your enterprise’s resource.

  • Connect

    Connect

    2

    Your IT administrators reaches out to us when things don’t seem to be running normally, or there’s too much downtime on the network.

  • Provide Access

    Provide Access

    3

    Our support technician will ask you to describe your problem and, if needed, request remote access to your system.

  • Attest

    Attest

    4

    The technician shall stay connected until your issues has been resolved and you have attested that functions are back to normal.

  • Close ticket

    Close ticket

    5

    If you’ve raised tickets, you’d be requested to close it online and submit feedback on our support.

Chat now to get started

Why opt for remote hands support

Not all hosts provide remote/smart hands service and some that do may have limited skills available. Go4hosting’s remote service fill in those service gaps, and ensure that the right resource is available at the right time. Businesses should opt for our remote hands because

We help you move equipment within a data center in the right manner

Our service encompasses installation, replacement and maintenance and flexible SLAs to cover them when needed.

We patch equipment when there’s a need to do so.

We’re 24/7/365 available for you.

Frequently Asked Questions

Yes, you may avail support for any IT service except 3rd party applications.

Support for 3rd party software is restricted to integration with servers and dedicated hosts.

We do not cover support for any paid or commercially-distributed 3rd party software.

It depends on what payment model you choose for remote hands service.

Have questions?

Ask us.



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    Ph:   +1-919-802-6652
    E-mail:   [email protected]