Here’s how you offload your IT on us so you can focus on your core business
To ensure that you are fully covered, we offer the following services in a pre-packaged bundle of remote hands.
Reach out to our support executives any time that you want, either over an email, call or through online ticketing portal.
To ensure your networks run seamlessly, our experts regularly diagnose your apps, after permission for the same has been received from your end.
We diligently create restore points to enable quick recovery of your apps should your network run into error.
Our relationship begins with you reaching out to our sales representatives and hiring us in turn to take care of your enterprise’s resource.
Your IT administrators reaches out to us when things don’t seem to be running normally, or there’s too much downtime on the network.
Our support technician will ask you to describe your problem and, if needed, request remote access to your system.
The technician shall stay connected until your issues has been resolved and you have attested that functions are back to normal.
If you’ve raised tickets, you’d be requested to close it online and submit feedback on our support.
Why opt for remote hands support
Not all hosts provide remote/smart hands service and some that do may have limited skills available. Go4hosting’s remote service fill in those service gaps, and ensure that the right resource is available at the right time. Businesses should opt for our remote hands because
We help you move equipment within a data center in the right manner
Our service encompasses installation, replacement and maintenance and flexible SLAs to cover them when needed.
We patch equipment when there’s a need to do so.
We’re 24/7/365 available for you.
Frequently Asked Questions
No, both are same.
Yes, you may avail support for any IT service except 3rd party applications.
Support for 3rd party software is restricted to integration with servers and dedicated hosts.
We do not cover support for any paid or commercially-distributed 3rd party software.
It depends on what payment model you choose for remote hands service.