Any customer relationship management application that is being on a third party server and assesses using the cloud is called Cloud CRM. In Cloud CRM the application software, tools and data resides at the service provider’s end and is delivered to end-users via the Internet
Cloud CRM typically offers access to the application through internet with stringent access controls. Users can log in to the CRM system, simultaneously, from any Internet-enabled computer or device. Nowadays, cloud CRM access is also being provided to users through mobile apps, smartphones and tablets.
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