A CRM, brief for customer relationship management, is a software combining all the details related to managing customer accounts. The application, in turn, can be used to service customers and provide valuable insight when needed.
The goal behind CRM is to engage more customer by building better relationship and driving sales around service-based portfolio. Some companies have went on to incorporate CRM to its full because the service is really worth every penny invested.
ZOHO CRM is one of the most widely used customer relationship management
applications. With more than 150,000 clients across 180 countries, there has never been an application more robust and engaging than ZOHO.
Businesses that haven’t had a great deal of success with ZOHO have either developed their own CRM or purchased from other enterprise. Though ZOHO has largely profited from the monopoly in the market, there are other competitors that seem to have gained some market share after ZOHO.
What is ZOHO CRM used for?
A ZOHO CRM is an on-demand Customer Relationship Management software for managing customer information in an organized and efficient manner. This software streamlines the various operations in an organization including sales, marketing, support, and inventory management system through a standalone control pane. ZOHO CRM comes in four editions, allowing users to select the one which addresses their business needs. The edition comprises of Free, Standard, Professional and Enterprise packages. Each edition is a package that consists a set of features that distinguished it from other Editions.
Is ZOHO available for every business type?
ZOHO CRM editions are being developed on the basis of different business requirements. In this context, there is a limit on the number of records that a business users can add in the Free and Standard editions. These encompassed records in the leads, contacts, accounts, and activity modules. However, in the Professional and Enterprise Editions, users can extend up to unlimited records in the CRM hosting
Is ZOHO really free?
Zoho comes in both paid and free version, just like any other application. The free edition is meant to facilitate budding businesses to flourish and supports up to three users – free for lifetime. Standard edition helps businesses to track sales and comes at around $12 per user per month (billed annually)