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What is RAP as a Service (RaaS)?

Every business, however small, has to undergo a phase of sky-soaring risks. Even businesses that don’t often take huge risks aren’t unexposed to peril. Risk testing is important because
a.    It helps businesses know what factors, if any, would lead to their downfall.
b.    Knowing these factors can help mitigate risks and allow the business to continue working for added period.

The crux of the matter is that not all companies have the expertise required to access risks on their own. Due to some reasons there might not be enough resources in hand to meet the requirements of in-house risk assessment. This is where RaaS comes useful.

What is RAP as a Service (RaaS)?

Risk Assessment Program (RAP) is a proactive service offered by Microsoft to diagnose and troubleshoot potential issues that an enterprise may come across. Microsoft is offering this service over the web as RAP as a Service (RaaS). It is also known as Risk and Health assessment program as a Service. A Microsoft accredited engineer is assigned the job of collecting the data remotely from their customers. He will assess and evaluate the data collected and submit his assessment to the customers over the cloud. The information will reach the customers in an encrypted form to ensure utmost security and confidentiality.

What are the issues covered in (RaaS)?

Some of the regular issues that are discussed remotely include slow booting, screen hanging frequently, transaction speed, server crashes and other similar issues. The client can view the result at their convenience without interrupting their work schedule.

The Microsoft engineer who is assigned the task will also review the findings and assist the client’s Technical Account Manager (TAM) and concerned staff with their recommendations and advices over the internet.

What are the benefits of RaaS?

Some of the benefits of RaaS include online delivery with remote assistance of a Microsoft engineer, assessment results available online allowing easy sharing with IT staff, reassess the feedback and track the progress.

The clients can also have an offline assessment with utmost secrecy and privacy. The findings are available till such time as the license is valid. He offline tool license is generally valid for one year. The subscribers get the latest and best practice guidelines that are available on a regular basis. The client also gets updates on the new features that are added on the online portal.

The IT team and TAM are allowed access to the results any number of times so that they can collaborate in a better and more effective manner on the feedback received and remedial suggestions being offered.

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