The technology has taken the world to a new level and has made it into a global village. Internet has reduced the distances to an extent that people in the different parts of the world can now see and talk with each other through Cloud communications. This internet based communication application blends the different communication modalities like voice, video, email, and chat to reduce communication lag.
Cloud Communication is the service provided by the Cloud Service Providers and it is hosted and handled through a cloud by the third party. This has originated with the introduction of Voice Over Internet Protocol (VOIP). A branch of cloud communication is cloud telephony, which refers specifically to voice communications.
Cloud communications providers provide communication services through servers owned and maintained by them. These services are then accessed by the customers, through the cloud. The customers can just pay for the services used by them. The service providers also offer different communication resources from the storage and the servers to enterprise applications like email, data recovery, backup, voice, and security. The hosting environment provided by the cloud is easily available, scalable, flexible, immediate, and secure.
Some of the application and communication products that can be used by an enterprise and are available under cloud communications include Private branch exchange, call center, text messaging, SIP Trunking, Voice broadcast, Call tracking software, contact center telephony, interactive voice response and fax services. All these services include different communication required of an enterprise. These comprise of intra- and inter-branch communication, customer relations, inter-department memos, call forwarding, conference, and tracking services and operations center.
Cloud communications is essential for the enterprises as it is the center for all communications, which are managed, hosted, and maintained by the third-party service providers. The enterprise has to pay the fees for these services offered to them.
Cloud communication is important because it conveys a lot of benefits to companies –
Cost benefits – cloud communications reduce business running cost. Ideally, when the number of employees in a firm is less, outsourcing communications can help save cost.
Accessibility and flexibility – in house hardware might not offer as many features as third-party services, unless you are okay spending a huge amount on advanced hardware.
Cloud services like cloud communication or cloud computing means any business process or operation that has been hosted in third-party remote locations rather than your own infrastructure. From technical standpoints, you will get as many features as you do in an in-house service but at a lower cost.
Based on the concept of cloud communication, cloud phones can be simply plugged in to an IP or connected to the internet to enable you to receive calls. When the allotted phone number is dialed, it is first connected to the central cloud server which then relays it to your phone via the internet. It is necessary to understand that most cloud phones work via the internet and without the need of active cellular networks.
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